Terms of Service

By accessing or using the GridGuard compliance platform ("Service") provided by The Compliance Consortium LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service. We reserve the right to update these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

GridGuard is an AI-powered regulatory compliance management platform designed for electric utilities operating under FERC, NERC, CPUC, WECC, and CAISO regulatory frameworks. The Service includes tools for RSAW documentation, mitigation plan tracking, gap analysis, regulatory intelligence monitoring, compliance reporting, and related features.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

To access the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other security breach. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.

You may not share your account credentials with others, create accounts for automated access without our written consent, or use the Service to impersonate any person or entity.

Access to certain features of the Service requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are non-refundable except as expressly stated in these Terms or required by applicable law.

We reserve the right to change our pricing at any time. If we change pricing for your current subscription plan, we will provide at least 30 days' advance notice before the change takes effect. Your continued use of the Service after the price change takes effect constitutes your agreement to the new pricing.

If payment is not received by the due date, we may suspend or terminate your access to the Service. You are responsible for all taxes associated with your use of the Service.

Ownership: You retain all ownership rights to the compliance data, RSAW narratives, documents, and other content you upload or create within the Service ("Your Content"). These Terms do not grant us any ownership rights in Your Content.

License to Us: By using the Service, you grant us a limited, non-exclusive license to host, store, process, and display Your Content solely as necessary to provide the Service to you. We will not use Your Content for any other purpose without your consent.

Your Responsibility: You are solely responsible for Your Content and the consequences of uploading or sharing it. You represent that you have all necessary rights to Your Content and that it does not violate any applicable law or third-party rights.

Data Portability: Upon request, we will provide you with an export of Your Content in a standard machine-readable format within 30 days.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:

- Upload or transmit content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable - Attempt to gain unauthorized access to any part of the Service or its related systems - Interfere with or disrupt the integrity or performance of the Service - Use the Service to develop competing products or services - Reverse engineer, decompile, or disassemble any part of the Service - Use automated tools to scrape, crawl, or extract data from the Service without our written consent - Violate any applicable federal, state, or local laws or regulations

The Service, including its software, design, text, graphics, logos, and other content (excluding Your Content), is owned by The Compliance Consortium LLC and protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal compliance management purposes. This license does not include the right to sublicense, sell, resell, transfer, assign, or otherwise commercially exploit the Service.

"GridGuard" and The Compliance Consortium LLC logos and product names are trademarks of The Compliance Consortium LLC. You may not use our trademarks without our prior written consent.

Each party may have access to confidential information of the other party in connection with these Terms. Each party agrees to protect the other's confidential information with at least the same degree of care it uses to protect its own confidential information, and in no event less than reasonable care.

Confidential information does not include information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known before disclosure; (c) is independently developed without use of confidential information; or (d) is required to be disclosed by law or court order.

No Legal or Compliance Advice: The Service is a software tool designed to assist with compliance management. It does not constitute legal advice, regulatory guidance, or a guarantee of compliance. You are solely responsible for ensuring your organization meets all applicable regulatory requirements. We strongly recommend consulting qualified legal and regulatory counsel for compliance decisions.

Service Provided "As Is": The Service is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability: To the maximum extent permitted by applicable law, The Compliance Consortium LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of or in connection with these Terms or your use of the Service, even if advised of the possibility of such damages. Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless The Compliance Consortium LLC and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your access to or use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

These Terms remain in effect while you use the Service. You may terminate your account at any time by contacting us at [email protected]. We may suspend or terminate your access to the Service at any time, with or without cause, with reasonable notice.

Upon termination: (a) your license to use the Service immediately ends; (b) we will provide you with a data export upon request within 30 days; (c) we will delete Your Content from our systems within 90 days, subject to our data retention obligations.

Sections 5, 7, 8, 9, 10, and 13 of these Terms survive termination.

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Service shall first be subject to good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within 30 days, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, with proceedings conducted in California.

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Compliance Consortium LLC regarding the Service and supersede all prior agreements.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment: You may not assign these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

Contact: For questions about these Terms, contact us at [email protected] or visit gridguardcompliance.com.